Warranty & Returns

At Dar Alamana we strive to provide our customers with high-quality products and excellent service. Please read our warranty and return policy carefully to understand your rights and responsibilities. 

  1. 14-Day Free Return/Warranty:
    • We offer a 14-day free return/warranty period on all products, starting from the date of purchase.
    • This policy applies unless the product has been damaged due to customer mishandling or improper use. 
  1. 1-Year Warranty:
    • All products are covered by a 1-year warranty against manufacturing defects.
    • For warranty claims made after the initial 14-day period, customers are responsible for shipping charges. 
  1. Return Refunds Conditions:
    • No refunds will be issued for returns if the products are received in a damaged condition, have been disassembled, or show evidence of water damage or any other user-side damage. 
  1. Warranty Claims:
    • In the event of a warranty claim, the product will either be replaced or repaired, depending on the nature of the defect.
    • If the exact model is unavailable, a suitable replacement model will be suggested.
    • If the customer does not agree to the replacement model, a refund will be issued. The refund amount will be calculated based on the number of months the product has been used versus its original value.

Additional Points

  • Compliance with local laws and regulations: Our warranty and return policy adhere to the consumer protection laws of the United Arab Emirates (UAE).
  • Customer Service: Our dedicated customer service team is available to assist you with any questions or concerns regarding warranty claims or returns. Please don’t hesitate to contact us at support@daralamana.com
  • Extended Warranty Options: Customers have the option to purchase extended warranty coverage for an additional fee, providing added peace of mind. Please don’t hesitate to contact us for more details at support@daralamana.com 

Please note that this warranty and return policy is subject to change without prior notice. For the most up-to-date information, please visit our website or contact our customer service team. 

Thank you for choosing Dar Alamana. We value your business and look forward to serving you.